• 1.1

  Statement of the Chairman of the Board of Directors

• 1.2

  Statement of the CEO

• 1.3

  Explanation of the Nature of the Integrated Report

• 1.4

  Key Figures

• 1.5

  External Awards and Distinctions

• 1.6

  ESG Commitments (Environmental, Social and Governance)

From a high-street store to E-commerce

Committed to Deliver

• 2.1

  Economic, Sectoral and Regulatory Environment

• 2.2

  Strategic Lines

• 2.3

  Sustainable Development Goals

• 2.4

  Materiality analysis

• 2.5

  Stakeholder Engagement

• 2.6

  Stakeholder Engagement

• 2.7

  Risk Management

From Local Trade to the comfort of your home

Committed to Deliver

• 3.1

  Mail

• 3.2

  Express & Parcels

• 3.3

  Banco CTT

• 3.4

  Financial Services

• 3.5

  Future perspectives

From a new CTT store to everything you need

Committed to Deliver

• 4.1

  Financial Capital

• 4.2

  Human Capital

• 4.3

  Intellectual Capital

• 4.4

  Social Capital

• 4.5

  Natural Capital

From an online business to Direct Mail service

Committed to Deliver

From a simple order to a digital operation

Committed to Deliver

From choosing the best partner to sustainability

Committed to Deliver

From the mail box to a 24/7 Parcel Locker

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver

Committed to Deliver